Good Customer Service Week 1

When it comes to good customer service I feel like the old saying, "the customer is always right" is true, even when they are not! It is all about getting them to return and continue to do so. I also think you need to have a positive, professional attitude in the work place, and stand next to whatever it is you are offering. But even a good product and service is not enough, good customer service is what will get you continuous business. People talk, and if one person has a bad experience with your business, they tell others. The same goes for good business though, word of the mouth can either make or break you. Also if someone has a bad experience with your company or business, they are less likely to return. Building and gaining the customer's trust is a huge issue as well. If you can offer them what they are looking for when they need it, this gains their loyalty. I do not think everyone in the world has the same idea of what customer service is, but I think I got the basics and most everyone could agree.